Robertson Art Zone (RAZ), a small, independent arts and creativity center, was experiencing the typical growing pains any small business faces. Finances were tight. Systems were in chaos. To grow, the leadership knew they had to make a change. The short-term pain of the investment in guidance would be worth it for the long-term gain.

In their own words, RAZ’s Visionary and Integrator share their experience of working with Catalyst Fractional Integrator, Paulina Walters:

Q: What were the triggers that led to the decision to hire a Fractional Integrator?

A year before we started working with Paulina, who is one of the greatest Catalyst Integrators, our business structure was a big mess! For many months, we were looking for the right business system to use for building the infrastructure. When my friend recommended the EOS® book (Traction by Gino Wickman), my assistant and I started to implement EOS® in our business. It took us about 6 months to somewhat navigate through several chapters. We realized that we needed more individual assistance.

Then, another friend recommended we speak with Jamie from Catalyst Integrators. We struggled with money and to pay for a three month commitment seemed unrealistic to us. We were hesitant for a few weeks, but could see that for our business to grow, we must invest in the structure and started to work with Paulina. It was one of the hardest and the best decisions we ever made!

Q: Tell us more about the milestones you accomplished while working with your Fractional Integrator Paulina.

After one month, Paulina helped us identify our values, niche, uniques, guarantees, and all our 10-year, 3-year, and 1-year goals!

After the second month, Paulina assisted as we built our accountability chart with all the seats and responsibilities, and also figured out the RAZ marketing and operational processes.

During the third month, we started to have our L10 meetings, focused on our scorecard and issues list, figured out which new job positions we must create and hired two more people to join our staff! It was a very intense and satisfying process, and we are looking forward to continuing our monthly check up meetings to stay on track!

Q: We know EOS® provides a great structure for mid-sized businesses, though you are a small business. Do you feel the operating system worked just as well for a business of your size?

We highly recommend EOS®, and especially Catalyst Integrators, to any business that wants to have strong infrastructure, healthy work environment, and effective meetings. EOS® completely transformed our business!

RAZ experienced dramatic, yet lasting change, over the three months spent rolling out EOS®, leading to additional revenue and even more exposure within the community. The team is gaining traction through the new structure, efficient meetings, and streamlined processes. Paulina stepped in as an “Interim Integrator” to not only dial things in operationally, but to coach and mentor their Integrator Hagit. RAZ has been set up to continue to grow and crush their goals!

Fractional Integrator Paulina Walters notes: “Working with RAZ solidified the fact that all businesses, regardless of size, are dealt the same type of issues. The leadership team and I worked heavily on building trust so that when confronted with an issue or a decision to make, we were empowered to solve for the greater good of the business. They're now effectively using the systems and practices we put in place and I couldn't be more proud! Thank you to the team at RAZ for reminding me to always "Shine Your Light" which has now become one of their core values!”

Through it all, the team at RAZ had all the answers. Catalyst Integrators is here to ask the right questions and serve as the guide to uncover, solidify, and then succinctly track the goals and strategies to make the business move forward, efficiently and effectively. We model the Integrator role to set the gold standard.

Does the RAZ story resonate with you or sound like the struggles of a fellow business owner? Catalyst Integrators is here to help. Email us to learn more or click here to set up a time to discuss how a Fractional Integrator can help elevate your business to the next level!